ITIL for Dummies v1 - Free download as Word Doc .doc), PDF File .pdf), Text File .txt) or read online for free. ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service ITIL For Dummies, Edition ( ) cover image Chapter 01 (PDF) · Index (PDF) · Table of Contents (PDF). ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the.

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the. Get itil for dummies edition PDF file for free from our online library PDF file: itil for dummies edition Page: 1; 2. ITIL FOR DUMMIES. The Foundations of ITIL® book (and its predecessors) was drafted to create a portable This latest revision reffects the ITIL® edition. It follows the.

This book made the information quite understandable.

I read it and studied it. I passed my exams. I took a class a while ago and needed to brush up. This book exceeded my expectations and I felt very much educated after reading it. I now use it as a reference whenever needed.

If you want deep advanced education in any of the service areas, I would recommend the actual ITIL books. They are large and costly though.

Surprisingly well-written and well-organized resource. Is actually more helpful and easier to digest than the official ITIL documentation. site Edition Verified download.

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ITIL For Dummies

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Get to Know Us. site Payment Products. English Choose a language for shopping. Word Wise: Enhanced Typesetting: Page Flip: Peter has been specialising in service management training and consultancy for the last 10 years. Introduction 1 Part I: Managing IT Services: Thinking It Through: Service Strategy 63 Chapter 5: Are We All Agreed? Service Design Part 1: The Relationship Management Processes 95 Chapter 6: Designing Services to Be Fit for Use: Service Design Part 2: The Warranty Processes Chapter 7: Getting Physical: Service Transition Chapter 8: Application Development This makes available the applications and systems which provide the required functionality of IT services.

ITIL for Dummies v1

This process includes the development and maintenance of custom applications as well as the customization of products from software vendors. Release and Deployment Management The objective of this process is to plan, schedule and control the movement of releases to test and live environments.

The primary goal is to ensure that the integrity of the live environment is protected and that the correct components are released. Service Validation and Testing This ensures that deployed releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service. Service Asset and Configuration Management The objective is to maintain information about Configuration Items required to deliver an IT service, including their relationships.

Knowledge Management The objective is to gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Incident Management The objective is to manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.

Request Fulfilment The objective is to fulfill Service Requests, which in most cases are minor Changes e. Access Management The objective is to grant authorized users the right to use a service, while preventing access to unauthorized users. The Access Management processes essentially execute policies defined in Information Security Management.

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Problem Management The process objective is to manage the lifecycle of all problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Proactive Problem Management analyzes incident records, and uses data collected by other IT Service Management processes to identify trends or significant problems. The process objective of IT Operations Control is to execute day-to-day routine tasks related to the operation of infrastructure components and applications.

This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

Facilities Management The process objective is to manage the physical environment where the IT infrastructure is located. Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.

Application Management Application Management is responsible for managing applications throughout their lifecycle. Technical Management Technical Management provides technical expertise and support for management of the IT infrastructure.


The objective of this is to make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.I now use it as a reference whenever needed.

Cross Referencing Processes Index The aim of ITIL is to provide a framework within which an organization can provide its IT services in a consistent, reliable, cost effective and measurable manner, resulting in the following benefits to the organisation as a whole: If this message remains, it may be due to cookies being disabled or to an ad blocker. Service Management For Dummies.

To download free itil version 3 service transition. Enabled Enhanced Typesetting: This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, audits, maturity assessments and reviews.

The utility and warranty of this component are designed to ensure that the service is fit for purpose and fit for use, respectively. The aim was to develop an approach independent from any supplier.